Landlords’ most asked questions answered

Share on facebook
Share on google
Share on twitter
Share on linkedin

SA Investor Rentals (SAIR) focuses on the rental management of buy-to-let investment residential property. As experts at providing property investors with one of the most comprehensive letting services available SAIR is one of the fastest growing property rental management companies in South Africa.

In a continuing effort to provide superior service to our landlords and tenants, we have compiled a list of frequently asked questions we often hear from landlords, both new and experienced, and provided the answers here. If you have any further questions you are welcome to contact SAIR on 087 230 9863 or email


Answers to FAQs from landlords

  1. How do I know what rent to charge?

Your contact at SAIR will be able to advise you on the rent you can charge for your property. While we will always strive to secure the highest possible rent for any property, this will be based largely on what similar units in the same area are charging.

  1. Why should I use a managing agent?  

Using a rental management agency not only means that you do not need to deal with the admin of sourcing and managing tenants, it also creates a professional distance between you and the tenant, and means you can avoid having to deal with possible difficult situations like rent arrears and deposit disputes.

  1. Can I see the credit check that is done on my tenant?

Yes, the landlord is ultimately at risk should the tenant default so it is your right to request to see the credit check.

  1. When can I expect to receive my rental payment?  

The money should appear in the nominated bank account by the first of the month, however a tenant and landlord can negotiate a date to better suit both parties. There is no law which provides a seven-day grace period for rental payment by the tenant. However, the date you will receive you money depends on what it says in the lease agreement.

  1. Who do I contact if I don’t receive my rental?

You would contact your portfolio manager at SAIR.

  1. Can I disconnect water and electricity if I don’t receive my rental?

No. This is a criminal act and may not be done. Only a service provider such as the municipality is allowed to do this.

  1. Can SAIR pay accounts for me from my rental?

Yes, we are able to settle any accounts related to your property from the rental received. We will ask if you would like us to do this for you when we email the lease agreement to you to sign.

  1. Does my tenant need to have their own insurance?

Yes, your tenant must have their own household content insurance to cover themselves should something happen to their belongings.

  1. Can I enter my property during the tenancy?

You can, however please remember that while you own the property, this is the tenants’ home while they are renting. As such, any access to the property needs to be arranged through SAIR, and we need to give the tenant appropriate notice before you enter the property.

  1. What if the tenant damages the property?    

If the tenant causes damage to the property (outside of the scope of fair wear and tear must be taken into account) either the tenant has to fix the damage or the cost for fixing the damage is paid for from the tenants’ security deposit at the end of the tenancy.

  1. What if I want to remove my tenant?

Please discuss this with your rental management agent at SAIR. We can make the arrangements, however the appropriate notice periods will need to be given and procedures followed.

Karen Grobler

Karen Grobler

Leave a Replay

Experts in Property
& Trust Accounting

IGrow CA’s comprehensive range of Trusts, Retirement and Estate Planning tax services enable you to plan for retirement while ensuring that you pass on your assets in a tax efficient manner.

Book A Free Consultation


Manage your Account



Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.